FAQ

If you suspect there is a leak in your property, but are unsure where it is, you should turn off your internal mains water stopcock and then check the meter reading (your internal mains water stopcock is usually under the stairs, under the kitchen sink or in the basement, and the meter is likely to be located outside your property).

If your water meter dial is still moving, then you may have a leak within your boundary. If you turn on your internal stopcock and the meter starts moving (and you do not use water in the house), this indicates the leak is within your property. If the meter does not move, it indicates the leak has nothing to do with any of your pipes and possibly an external source or waste pipe.

A plumber will often take a destructive approach to finding a leak, i.e. digging a trench along the pipe line until he finds the leak (or chasing the leak). With a specialist leak detection company, the leak will be found without disruption to you and your home, only when they are certain of the exact location of the leak will excavations be undertaken.

We have an excellent success rate for locating leaks. Our equipment, resources, and capability to trace a potential leak back to its source are second to none. If you would like to use this service, please use the contact page.

Several factors play a role. If there are contents directly affected by fire, smoke or water, these are assessed. If they are considered BER (Beyond Economical Repair), they are listed and the list sent to the insurers. They can then authorise us to dispose of the affected items. If items can be restored, they are photographed, listed and transported away for restoration. If the items are not damaged but could potentially degrade if left in certain conditions, removal and storage can be arranged with us.

Various factors can influence drying times. These include the type of property, the material affected, the amount and type of water loss and the time since the water damage occurred, to name a few. With regard to all the above factors, we aim to dry all affected properties within 28 days. In some cases drying times may exceed 28 days, when there is a secondary water loss, a complex loss or the drying equipment does not remain operating for a considerable period. We assess each property individually and deploy the most appropriate methods and equipment to efficiently remove excess moisture from the structure.

We are committed to ensuring that you stay at home while the work is being carried out.  However, if the planned work is too disturbing or dangerous, it may be best to move to temporary accommodation until the work is completed. This is the sole decision of your insurers and in this scenario, we can only provide advice.

We are committed to ensuring that you stay at home while the work is being carried out.  However, if the planned work is too disturbing or dangerous, it may be best to move to temporary accommodation until the work is completed. This is the sole decision of your insurers and in this scenario, we can only provide advice.

Several factors determine whether your flooring can be restored after a flood, including the type of water involved, i.e. clean or dirty water, the type of water, the amount of water that affects your flooring and the construction of your property. All our drying work is undertaken sympathetically, we will endeavour to save and restore floor coverings.  However, there are times when floor coverings will either be too damaged to be restored or have to be removed to dry the structure.

Your contents will be assessed on our initial visit to your property, items that have been affected will normally be removed for further examination to ascertain if they can be restored or repaired.  Unaffected items wil be either removed to unaffected parts of your property or stored off-site whilst drying us being undertaken.